This position is located in St. Louis and responsible for generating an enthusiastic sales culture through leadership, creativity, and strategic planning to ensure CACU meets its sales goals and objectives.   Supervises and coordinates the daily activities of the outside mortgage sales team.   Recommends changes to current outside sales techniques to receive optimum performance from the sales team.  

• Responsible for hiring, recruiting, training, evaluating, promoting, compensating and disciplining department staff while ensuring goals and objectives are met.
• Develops and supports a strong sales and member service culture.
• Manages and monitors the origination processes for the outside sales group.
• Establish, maintain and enhance best practices of mortgage origination procedures.
• Assist in developing and measuring department goals, strategies and results.
• Responsible for the development, implementation and management of the budget for the department that is consistent with the overall strategic plan and budget of the credit union.
• Support the preparation and compilation of necessary reports for Board, management, staff or regulatory agencies.
• Support the Credit Union vision to drive member growth & engagement by cross-selling the CU’s full suite of financial products to help our members.
• Coordinate key suppliers and vendors concerning products associated with the mortgage loan origination functions.
• Promotes honest and open communication throughout the credit union.
• Demonstrate behaviors that are consistent with the owner credit unions’ values, philosophies, and leadership characteristics.
• Work with other credit union departments to insure the workflow or process is providing the best service to the members.
• Perform other duties as assigned.

Knowledge, Skills & Abilities: 

• Comprehensive knowledge of real estate law, secondary market underwriting guidelines, and title insurance.
• Extensive knowledge of regulations governing real estate, including Regulations B, C, X, Z, Fair Housing Act and Fair Credit Reporting Act.
• Extensive background relating to Fannie Mae/Secondary Market underwriting guidelines and requirements.
• Demonstrates a proficiency of sales aptitude and knowledge of sales techniques.
• Extensive experience utilizing a PC-based loan management system, which utilizes pipeline tracking and management capabilities.
• Experienced in providing effective leadership and supervision to staff.
• Must be able to manage multiple projects simultaneously in a fast-paced environment.
• Ability to project a high degree of professionalism and positive image of themselves and the credit union.
• Ability to communicate effectively in writing and orally.
• Proficient in MS Word and Excel.
• Ability to resolve interpersonal conflict and miscommunications.
• Ability to maintain a high level of confidentiality.
• Must be able to be bonded and pass appropriate state mortgage licensing requirements.

Education & Experience:

• Bachelor’s degree plus three or more years of real estate management experience in a financial institution or mortgage banking operation is required. 
• In place of the degree, an appropriate amount of financial institution or mortgage banking operation experience and supervisory experience to equal a total of seven years could be substituted.
• Previous people management experience is preferred.