Job Summary

The Internal Communications Director manages CommunityAmerica’s internal communications program in all the markets served by the credit union. Working closely with leadership and HR, this position plans and executes strategic communications to inspire, inform, and engage credit union employees at all levels. As a partner to leadership and HR, the Internal Communications Director will help foster CommunityAmerica’s people helping people culture across the credit union in every market we serve.

Duties and Responsibilities

• With SVP of Marketing and Chief People Officer, develops communications strategies for multi-market employee communications.
• With CMO and SVP of Marketing, develops and maintains CommunityAmerica’s crisis communications and business continuity playbook.
• Writes and edits all internal communications for CommunityAmerica in all current and emerging channels. Supports CMO/SVP of Marketing with executive communications.
• Develops and maintains content calendar for internal communications.
• Researches and recommends tools and technology for effectively communicating to employees in different markets and time zones.
• Manages and evolves CommunityAmerica’s intranet site. Working with stakeholders across the credit union, ensures content is current, accurate, and compelling.
• Manages and develops communications for CommunityAmerica’s Annual Meeting (run of show and speaker talking points).
• Develops content plan, writes, and edits CommunityAmerica’s Annual Report and Community Impact Report.
• Serves on Annual Town Hall event committee with primary responsibility for run of show/agenda, AV requirements and partner management.
• Supports the CMO with presentations as needed (Power Point skills a plus).
• Provides editing and proofreading support for Member Communications.
• Provides writing and editing for merger requests for proposals (RFPs).
• Writes company press releases for select announcements as needed.
• Manages special projects as required.

Education and Experience Requirements:

• 5-7 years of writing for corporate communications; social media management a plus
• Exceptional written and verbal communications skills
• Creative thinking and problem solving
• Quickly absorbs and distils complex information to communicate most relevant points
• Video experience a plus
• Positive, professional presence:
  • Stays calm under pressure, make sound decisions, and projects confidence and credibility without arrogance
  • Communicates with clarity and persuasion
  • Listens actively
  • Works collaboratively, inspires others
  • Challenges directly with kindness and courtesy
• Thrives in a fast-paced, deadline driven environment
• Expert at effectively managing multiple priorities
• Exceptional attention to detail
• Interest in the banking industry and acumen for understanding the business
• Loves to write and can effectively communicate using different channels and styles; provides creative solutions to communications challenges
• Ability to adapt writing style and tone for different executive voices and communications objectives (fun and inspiring versus informative)
• Bachelor’s degree in journalism, communications, English, or an equivalent education focus