TruHome Solutions* has provided private-label mortgage services to credit unions since 2004. By partnering with us, you’ll break through the barriers of cost, regulation, and technology, resulting in increased loyalty and service of your members in one of the most important times of their lives.
GENERAL FUNCTIONS:
Our Collections Specialists utilize their member service, communication, and negotiation skills to collaborate closely with members facing financial difficulties or payment resolution issues. They are responsible for accounts 1 to 90 days past due and are accountable for the documentation and follow up of: delinquent real estate loans and potentially delinquent real estate loans. Whether it is accepting payments over the phone, setting up payment plans or helping resolve a payment dispute our Specialists manage sensitive customer information daily with the highest degree of empathy and integrity while ensuring our adherence to agency guidelines and client expectations. We expect team members to demonstrate an elevated level of dedication and work ethic.
PRINCIPAL ACCOUNTABILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
EXPERIENCE/EDUCATIONAL REQUIREMENTS:
WORKING CONDITIONS:
This position is expected to work in general office environment with no travel. Overtime may be requested.
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