TruHome Solutions* has provided private-label mortgage services to credit unions since 2004. By partnering with us, you’ll break through the barriers of cost, regulation, and technology, resulting in increased loyalty and service of your members in one of the most important times of their lives.

SUPERVISES:

Not applicable

GENERAL FUNCTIONS:

Responsible for effective provisioning, configuration, and maintenance of business applications and related infrastructure. This could include but is not limited to our Point of Sale (POS), CRM/email/marketing services, Loan Origination System (LOS), Product and Pricing Engine (PPE), and/or project management and collaboration tools.

PRINCIPAL ACCOUNTABILITIES:

1. Perform administrative support for TruHome business applications as directed by the Director, Originations Technology.
2. Perform testing for requested changes before moving them into a live/production environment.
3. Maintain software updates as necessary.
4. Troubleshoot systems issues reported by users.
5. Ensure issues are identified, tracked, and resolved in a timely manner.
6. Support employees and clients via email, phone, and face-to-face for all business applications.
7. Perform programming as necessary in application rules and queries.
8. Work closely with Business Process Analysis team to continuously improve process efficiencies and user experiences within business applications.
9. Support the TruHome training department with documentation and/or instructions on the use of any of the above systems. This could include acting as a consultant in training sessions with end users.
10. Promote honest and open communication throughout the organization (internal and external).
11. Demonstrate behaviors that are consistent with TruHome values, philosophies, and leadership characteristics.
12. Adhere to policies and procedures to ensure SOC II Standards are met.
13. Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to think analytically and strategically.
• Effective project management skills with the ability to manage multiple complex projects simultaneously.
• General understanding of the mortgage process.
• Ability to map, understand, and document complex data relationships.
• A basic understanding of writing criteria, i.e. if/then statements and the differences basic operators (is, is not, >, <=, etc.).
• Self-starter with the ability to define clear objectives, collect appropriate information, and develop action plans.
• Excellent interpersonal skills including oral and written communications.
• Ability to work independently without close supervision
• Ability to maintain a high level of confidentiality.
• Must be able to be bonded.

WORKING CONDITIONS:

In this position, an individual will be expected to lift up to 20 pounds from time to time.  Also, must be able to stoop, bend, reach or stand for extended periods of time. This position is expected to work in a general office environment.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• Bachelor’s degree preferred and/or equivalent work experience Some experience in photo/image editing is preferred.
• Mortgage experience preferred.
• Experience using/working with coding languages: VisualBasic , JavaScript, XML, and/or JSON preferred.
• Must be able to work independently
• Must be strong handling multiple tasks