The position will be responsible for multiple critical processes within the department. Including but not limited to, quality control and auditing tasks for the department, monitoring daily operations and workflows to ensure timeliness and completion, and understanding and adhering to ACH and wire regulations and policies. This position will also act as the liaison with other departments, to assist with the strategies that directly impact departmental processes and adhere to regulatory guidelines.

• Draft, review, and maintain departmental procedures, workflows, and training materials.
• Analyze department processes to identify vulnerabilities, areas of risk, and opportunities for greater efficiency.
• Escalate to management areas of concern related to policy and procedure adherence.
• Serve as a subject matter expert on all ACH and Wire functions and systems and attend vendor meetings when necessary.
• Perform monthly audit of department tasks for quality control and to ensure procedure and regulatory compliance.
• Provide recommendations for solutions or improvements that can be accomplished through new technology or alternative uses of existing technology.
• Analyze and communicate department needs for strategies that impact daily processes.
• Review and identify solutions for issues impacting the member experience, including escalated issues.
• Partner with department manager and Payment Specialist to coordinate the testing and implementation of system applications and new products impacting departmental operations.
• Understand and adhere the following Regulations: Reg E; Reg J; Reg CC; Uniform Commercial Code (UCC) Article 4A; OFAC; Bank Secrecy Act/Anti-Money Laundering (BSA/AML); Operating Circular 4, 5, and 6; Title 31 CFR Subpart B; Green Book; OCC 235; and NACHA Operating Rules.
• Understand and adhere to internal ACH and Wire polices to ensure compliance.
• Train employees on existing and new processes and procedures changes.
• Provide internal department coverage to maintain daily operations during periods of staff shortages and time-off.
• Partner with department manager in develop, implement, and maintain Business Continuity and Disaster Recovery plans.
• Draft and execute test scripts, perform validation of enhancements and system-level parameters changes, and analyze testing results according to test plans and project needs.
• Represent the department for system upgrades and ensure all department tasks are tested and validated prior to implementation, and issues are escalated.
• Complete a minimum of eight ACH and Wire continued education courses annually identified by management.
• Promote honest and open communication with team members and throughout the credit union.
• Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
• Perform other duties as assigned.

Education and Experience Requirements:
• Bachelor’s degree or equivalent applicable work experience.
• Five (5) to seven (7) years of experience in a financial institution Operations Departments specifically ACH and Wire.
• Accredited ACH Professional (AAP), National Check Professional (NCP), Accredited Payments Risk (APRP) certifications are preferred.
• A combination of relevant experience and education may be considered.

Required Knowledge, Skills and Abilities:
• Strong problem-solving and critical thinking skills.
• Strong ability to focus on specifics tasks that require close attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to multi-task and manage competing projects.
• Ability to identify opportunity for process improvement, optimization, and/or efficiencies.
• Ability to translate business needs into technical requirements.
• General knowledge of credit union services and products.
• Extensive knowledge of ACH and Wire services.
• Ability to resolve interpersonal conflict and miscommunications.
• Demonstrated understanding of the following Regulations: Reg E; Reg J; Reg CC; Uniform
Commercial Code (UCC) Article 4A; OFAC; Bank Secrecy Act/Anti-Money Laundering
(BSA/AML); Operating Circular 4, 5, and 6; Title 31 CFR Subpart B; Green Book; OCC 235; and
NACHA Operating Rules.
• Ability to develop detailed department procedures and create workflows.
• Strong knowledge of Microsoft Office products.
• Must be able to be bonded.