The Bankruptcy Specialist is responsible for ensuring all internal processes, involving bankruptcy proceedings involving member loans/accounts, are handled efficiently.  This includes, but is not limited to, receiving and processing all bankruptcy correspondence, including new filings, confirmations, dismissals and discharges; updating core processing and collection systems with appropriate information and bankruptcy statuses; and processing bankruptcy Trustee payments.

• Monitor the Electronic Court Filing System (ECF) for notification of new bankruptcy cases, dismissals, objections and discharges.  Identify the applicable account and document the credit union’s core processing and collection system.  Ensure documentation is imaged.
• The Bankruptcy Specialist is responsible for processing bankruptcy mail and identifying the appropriate credit union account.  This includes documenting the credit union’s collection system and ensuring documentation is imaged.
• Ensures communication with members, credit bureaus, members’ attorneys, credit union attorneys, bankruptcy trustees and courts is always professional and does not violate bankruptcy rules.
• Monitors and documents all correspondence with the courts including all motions, orders, and objections.
• Receives all payments from bankruptcy trustees and ensures appropriate principal and interest allocation.  Reviews trustee website to reconcile credit union and trustee accounting.  Process loan reages as required per internal procedures.
• Promotes honest and open communication throughout the credit union.
• Demonstrates behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
• Work with other credit union departments to ensure the workflow or process is providing the best service to both member and internal clients.
• Performs back-up support as needed for other Loss Mitigation department responsibilities.
• Other duties as assigned.

Education and Experience Requirements:

• 3+ years of Collections or previous bankruptcy experience.
• Bachelor’s degree preferred.

Required Knowledge, Skills and Abilities:

• Ability to handle personal and sensitive member issues with tact, courtesy and empathy.
• Ability to work with internal partners to create efficiencies and provide superior service to our members.
• Knowledge of Fair Debt Collection Practices Act.
• Strong knowledge of consumer/commercial bankruptcy rules and regulations.
• Knowledge of credit union services and products.
• Ability to self-initiate areas of opportunity, make recommendations for improvement, and follow up as necessary to achieve desired results.
• Must be organized and detail oriented.
• Ability to multi-task.
• Able to work effectively individually and within a team environment.
• Ability to resolve interpersonal conflict and miscommunications.
• Must have good verbal and written communication skills.
• Ability to maintain a high level of confidentiality.