GENERAL FUNCTIONS: 

Responsible for monitoring, maintaining, and processing all Special Loan products including, but not limited to, ARMs, Balloon, MERS, SCRA, Construction and Interest on Escrow. Assist with member/client questions as they arise.

PRINCIPAL ACCOUNTABILITIES:

• Responsible for verifying ARM data is accurate and processing ARM calculations for ARM adjustments.
• Work daily MERS reports and monthly reconciliation reports to ensure all data is correct within both the MERS system and system of record.
• Monitor balloon loans and ensure all letters are mailed out to the borrower timely.
• Understanding of different loan products to include but not limited to Bi-weekly, DSI, and interest only loans and how those products function in the system.
• Responsible for processing and maintaining construction to permanent loans.
• Responsible for processing and monitoring HELOC loans.
• Monitor loans in SCRA protection and perform applicable system maintenance.
• Monitor and update the interest on escrow percentages in the system within the applicable State required timeframes.
• Assist in proactively identifying potential risks, communicate them to management and take appropriate steps to help mitigate.
• Consistently evaluate process and identify potential improvements to processes or procedures.
• Develop and maintain positive working relationships by providing excellent service to all internal and external customers.
• Promotes honest and open communication throughout TruHome Solutions.
• Work with other TruHome departments to ensure the workflow or process is providing the best service to the borrowers.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of FHA, VA, Freddie Mac, Fannie Mae, FHLB and RESPA Guidelines.
• Knowledge of mortgage products.
• Knowledge of mortgage software.
• Excellent organizational, analytical, and problem-solving skills.
• Must be able to manage multiple projects simultaneously and work in a fast-paced environment with changing priorities.
• Ability to work under pressure and with strict deadlines.
• Ability to self-initiate and work independently without close supervision.
• Strong ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflict and miscommunications.
• Knowledge of spreadsheet software and ability to use word processing software.
• Ability to maintain a high level of confidentiality.
• Must be able to be bonded.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent plus at least 2 years’ experience processing escrow accounts.

PHYSICAL ACTIVITIES:

In this position, individual will be expected to lift to 20 pounds from time to time.

Also, must be able to stoop, bend, reach, or stand for extended periods of time.  Must be able to sit and use a computer for extended periods of time.

WORKING CONDITIONS:

This position is expected to work in general office environment and may have to travel for visits to other credit union facilities or for training purposes. Overtime will be expected to be worked as needed.